thinkpublic are hosting their Design Clinic at the NHS Innovation Live conference on Wednesday 12th November 2008. The thinkpublic Design Clinic is a space for delegates to receive a prescription that will help them ensure that their services delight their users. Delegates are invited to sign up for a 15-minute appointment with our Design Doctors who will diagnose communication and innovation aches and offer a personal prescription. Our Doctors are design qualified and will be happy to share their knowledge on a full range of issues, including:
* User requirements: How do you find out what your users really want?
* Service design: How can you create sustainable services that delight users and inspire staff?
* Touch-point mapping: How do your users experience your services?
* Future service scenarios: What other ways can your service help its users?
* Patient experience: How can you map your users emotional experiences of your service?
Plus, our doctors will have a selection of inspirational remedies to help inspire even the most challenging communication, service design or innovation ache or ailment! If you plan on attending the conference, why not pop by for an appointment?