about us

We help organisations to build their brands and services in innovative ways by thinking public

We work with organisations and their customers to create, services, experiential campaigns and enterprises that address social challenges whilst making good business sense.

We have 8 years of experience using design to help public-facing organisations to better serve their customers whilst tackling big social challenges.

Why people like working with us

  • Our experience, Insight and hands on approach to working with the public and third sector and the communities to tackle big social challenges
  • Our unique Co-design approach – involving employees and customers in the design and launch of initiatives to ensure their practical and cultural fit and ongoing success
  • Opportunity spotting – identifying the connections and partnerships that are right for your business and the communities
    you serve

where we come from

thinkpublic was founded in 2004 by Deborah Szebeko. She got the idea for the company after volunteering as a project manager at Great Ormond Street Children’s Hospital, where she experienced first-hand the impact design can have on improving the patient experience.

thinkpublic has grown and now includes designers, film-makers, a positive psychologist, programmers, marketers, artists and anthropologists.

more about our team

Find out more and connect with our dynamic team here.

a little booklet about our work

a short film about co-design

how thinkpublic started

See Deborah’s story of founding thinkpublic.


some of our clients

NHS Institute for Innovation and Improvement

We developed the Experience-based Design (EBD) toolkit (from our work with Luton and Dunstable Hospital) to scale patient-centred approaches throughout the NHS.

NESTA

We worked with NESTA on their Age Unlimited programme to support social entrepreneurs with ideas for health and wellbeing.

Croydon Council

We used ethnographic research with Croydon Council to understand their service users' perspective as part of a project called Total Place.

our social enterprises

thinkpublican awards