Last month I was asked by the British Design Council and the Royal College of Art to run a workshop looking at the design of public services at include 2009.
Include is a biennial conference and an international network which aims to support people working in the field to make inclusive design a reality. It was a fun, informative three days that saw over 150 researchers, designers, social activists, entrepreneurs and industry partners from 29 countries come together to share ideas across research, design and business communities so that inclusive design can be a tool for social and commercial innovation.
When I was there I encouraged participants to adopt the experience-based design methodology that we use at thinkpublic. The brief revolved around designing a new service for older people with dementia. Solutions emerging from the session included a meals-on-wheels service from a vegetable patch and a smart watch that recorded audio and took photographs as a memory of the day.
To download a full report from the conference, click here.