thinkpublic : blog

service improvement archive

Below are the titles and short excerpts for each post in the archive.

Public service design on the high street posted on Jan 7th

How can we use high street service experiences to help design better public services?
At thinkpublic we regularly use other examples from outside the public sector to explain elements that make up a service. It’s often useful to use examples of well-known services and break them down into simple touchpoints. Shops are particularly useful for activities [...]
Experiencing Services For Real posted on Sep 2nd
Public Services and Popular Media posted on May 29th
How do you improve dementia services? posted on Feb 6th
virtual experiences in healthcare posted on Oct 1st
how would you improve london’s worst service? posted on Aug 31st
design week vox pop posted on Aug 29th
pointing the finger… posted on Aug 6th
radical customer focus and public services posted on Jul 25th
service innovation report posted on Jun 21st

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