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a chain reaction

Last week I wandered around Spitalfields Market looking for a Mothers Day present. I didn’t find a present but I did decide to treat myself to a couple of small badges made from tiles from a Mexican childrens game from a local stallholder. I was pleasantly surprised when I went to pay the stallholder for my badges and they told me that they were having a ‘pay-it-forward’ day, where anyone who went to purchase something from their stall would get it for free, as long as they agreed to do something nice for others/another person.

Not only did they make my day but it was interesting to note my own reaction to their kindness;  its funny how something small can make such a huge difference, in-fact, its quite contagious. Firstly, although I was already intending on making a small donation to Japanese Red Cross Earthquake fund, I decided on the spot to double my donation.

Secondly, I also baked a cake for someone special to say thanks for something nice they did for me.

And here’s my third and final contribution (for now) to pay-it-forward; take a visit Tracy Dick in Spitalfields Market and purchase some of their lovely knick-knacks; they have some great cards for Mothers Day.

cephas making the news

Cephas, our mate and resident Community Associate is featured in this month’s issue of My Barnet magazine.

Cephas talks about his life and the experiences that have led him to what he’s doing now in Barnet.

Cephas really is an inspirational character and puts so much of his time and energy into his community, and into helping others – not being a “couch potato”, as he would put it. Read the article here.

Well done Cephas.

So hot right now…Get your hands on a thinkpublic bag

As London Fashion week has ended we are now able to exclusively reveal this years hottest trend…

The new thinkpublic bags have finally arrived in a range of colours to match any outfit. Fit for any occaison they were the talk of London Fashion week and have been sported by many a celeb. The thinkpublic bags are the height of whats hot  in the UK right now. The range of block colours will really set you apart from the crowd this summer.

We have got 10 up for grabs. All you need to do is write 100 words (and please illustrate, photograph, sketch too!! Extra brownie points) on a public service uniform you would redesign, and what you would do to improve it. Send entries into joseph.smith@thinkpublic.com.

ithinkpublic bags are fully endorsed by Frank. The thinkpublic dog. (He wears it like a cape)

On the Streets

I saw Penny Woolcock’s On the Streets at the Sheffield Documentary festival in late 2010- it was a brilliantly sensetive protrayal of life on the streets in London giving real insight into the causal factors of homelessness.

At thinkpublic we’ve been working for a couple of years at involving users of housing benefits in the design of council services.  We used a lot of video to bring together local service providers and their users to idenitify problems with services and to work together to improve them.

Penny’s film seemed like a great opportunity to do this with a broader audience – to bring together homeless people with policy makers and service providers to develop a shared understanding of the problems of homelessness.  On the 24th of March we’re going to have a small experiment; working with The Young Foundatoni and Streetwise Opera we’re inviting a small audience of homeless people, policy makers service providers to a special screening of the film at the BFI.   We hope the event will provoke a constructive and useful conversation.

If you’d like to attend, or know someone that should please email me at ivo[dot]gormley[at]thinkpublic[dot]com

Multiple and complex aspirations

I was in sunny Norwich last week, delivering a workshop on how Norwich City Council and its partners can better support families with the most complex needs in the local area. The workshop its self was based on a piece of ethnographic work that had been conducted on a specific street in Norwich. The session bought together 70 people from different agencies across the area and used the experiences of the interviewed families to generate ideas for change.

There were lots of ideas and a real appetite for making change happen within different areas of work. What we are now trying to do is turn their best ideas into action plans, giving the Council and their partners some practical steps to prototype and test the concepts. One of the ideas that came from the session was to develop a family record book that would give more control to the families over what information they want to share with professionals and how they want to share it.

What I keep thinking is - why are we always talking about needs?

In so much of our work at the moment we are talking about ‘multiple and complex needs’. I wonder if we can start talking about ‘wants’ or ‘aspirations’ instead of ‘needs’ we’ll see some really innovative and enabling ideas emerge. Ideas that aim to build an individuals ability to make better choices, be a confident parent, choose a  different life to the one they have been told to live. Whilst I am aware language alone will not deliver improved outcomes, I wonder if we could do more to shift people’s expectations in this way.

Given financial pressures at the moment within the public sector, temptation might be to pull back from innovation. But it is so important now that we both ‘do things differently’ and ‘do different things’.

I hope to we can keep working in this area and encourage local authorities and communities to share their ideas and make bold new things happen together.

A chilled trip to Northern Sweden and the Ice hotel

Last week I visited Kiruna, a smallish city of around 20,000 residents in Northern Sweden to stay at the world-famous Ice-Hotel. The city of Kiruna is a interesting mix of two very separate, yet intertwined industries; one which is responsible for the growth and survival of the city over the past 100 or so years (iron-ore mining – the largest in the world, apparently) and the second which looks set to provide many more jobs and sustain a healthy secondary economy well into the future (tourism).

Here are some interesting facts which the locals told us on our visit:

  • Unemployment is very low in Kiruna, maintained at an average of 2%
  • The main economy of Kiruna is sustained by the mine, around 70% of the people in the town gain an income which is directly or semi-directly linked to the mine
  • The mining company recently found vast quantities of iron-ore which is still yet to be mined, however, most of the newly found iron-ore lay directly under the city of Kiruna
  • Currently there are 40km of mining roads under the city of Kiruna and parts of the town centre have already collapsed from the mining activities
  • Mixing the traditional industry of mining, with tourism, visitors can enjoy a trip into the mine, going far underground to the visitors centre
  • Over the coming 20 years the Mining company will literally ‘move’ many of the houses, ‘unscrewing’ them, moving them to a new location and rebuilding them
  • Residents don’t have a say in where they will be moved to, but most of them support moving the entire town in order to sustain a healthy economy and keep their jobs
  • Kiruna intends to increase the number of tourists over the coming years and have invested in an academy which trains prospective tour-guides in wilderness activities (such as ice-fishing, husky-dog sledding, snowmobiling and making the most of the magical Northern lights)

I found all this extremely fascinating and I wonder what the social impact will be in coming years on the residents of Kiruna?

Another part of the trip included a stay in the ice-hotel; started as an exhibition of ice art in the 1980’s the hotel is built completely out of ice ‘harvested’ from the local Torne river, before melting back into the ground in late spring. The ice-hotel has since grown to around 60 rooms which around 30 of them as ‘Art-rooms’ -we stayed in one which was designed like a giant fridge – see above.  Budding ice-artists from all over the world can apply with their design for a room in next years hotel: watch this space – perhaps the team at thinkpublic could apply!?

thinkpod spies emerging talent

We held another great thinkpod last week with some very talented students and recent graduates from across the UK.

Everyone involved shared a passion for making the world a better place, but all had very unique perspectives; we met social scientists, graphic designers, graffiti artists, service and product designers, interaction and engagement designers, and fashion trend forecasters.

I believe it’s in the mixing up of disciplines and the blurring of boundaries where truly great things can happen, so I hope to see the thinkpod enable new creative partnerships to form amongst this talented group.

If you would be interested in finding out more about the thinkpod, check out the website page.

Have a peek at some of the participants online portfolios…

http://www.zahradavidson.com/

http://www.francescaulivari.com

http://keirrichardson.com

http://www.shrutiramiah.com/

The role individuals and communities can play in developing public services

Our work with Barnet Council recently has made me think a lot about the role that individuals and communities can to play in developing innovative and effective public services. What is the role then of a local authority to enable these new models of enterprise to grow?

Have a read of my article on the Social Enterprise website.

Barnet – the final week

Below are the final week blogs from Cephas, Asha and Millie, three of our six prototype Community Coach volunteers. All the volunteers got together last week to review their learning and help us shape the design of the future Community Coach service.

MILLIE:

“I have really enjoyed being a part of this, and I felt really good about myself doing it. I felt useful and I felt as though I’d helped someone to feel supported and to feel happy… I’d been out of work for a while and has started to dip. So it was amazing to be asked to do this, it came at a good time for me and it has given me a boost. I have also really liked being part of such a different project, and I have felt like I am really helping to shape something”

ASHA:

“Hi, everyone.  I met with my family for the last time last week. The family member I assisted was a lovely married mother of three.  Her current occupation is a housewife full of life and with many dreams and unfulfilled goals.  She has few ties that are holding her together and are helping her fill in the gaps in her life.  I hope after our last meeting that I managed to successfully convince her that it is never too late to follow your dreams; I hope that I have inspired her to fulfil her goals.”

CEPHAS:

“I have been blessed to have had access to more families than I could handle. I picked one from among the coaches and a neutral one. I call them Diva and Adam, respectively.

Diva is a single mother of a seven year old daughter. They share a house with a larger family consisting of her three brainy young adult sisters and their mother (six females in all). I have met Diva twice. The first tool we used is the Wheel of All Sorts to check how balanced her life is. At the second session we used the Dream Machine and Goal Map to explore what she wants to achieve in five years. Prior to this meeting she has never had any long-term plans, on paper, taking life as it comes.

Adam is about 45, unemployed, and married to career woman on a low-to- average income. Both are on their second marriage. Mrs Adams has a teenage daughter from her first marriage. Mr Adam felt that once he is sorted with work/business set up through the coaching process the rest of the family would benefit from changes in his circumstances. On the Wheel of All Sorts he scored very low points (2 out of 10) on home, play and money; 5 on life purpose and 8 on Spirituality and Self-esteem.  The rest of the family could come on board later.

Adam telephoned me to arrange a second meeting yesterday. He came with some notes of the options he is considering. After about an hour’s session he drew up a short term plan for six months and we agreed to continue with the relationship beyond the prototype period.”

New Economic Resolutions

Just before Christmas I went along to the launch of NEF’s (the New Economics Foundation) The Great Transition. The event was to discuss the current economic situation and banking reform.

It was a really interesting event, and the way it was structured was excellent, with a soap box in the middle of the room with one minute “speeches” or points being made before you were ushered off.  It was really quick fire and energetic.

They had put together a one pager which you can get here, with some great ideas and advice on how the system could reform in the short term, and long term in order to create a more stable, fair and ethical system.

Over the past year or so I have become more and more frustrated with myself with how I spend my money, where I save and hold my money, and also the patterns of my spending. I have realised that actually a lot of the things I spend my money on make me less happy and make me feel less free.

What I found great, and maybe a little more inspiring, was some of the points made during the event about what you can do to put some pressure on the banks and Government to reform. But also what each of us can do if we are not happy with the our personal contribution to the current system.

Therefore, there are some actions that I have taken.

1. CHANGE BANK – I wasnt happy with my bank, for the service they provide, and what they stand for. I thought it was such a drag to change banks to a more ethical institution. So I have just opened a savings account for now, moving my savings into it, and some of my wages. Slowly moving across, by the end of next month I’ll be free from the bank.

2. STOP PAYING ON CARD – By stopping paying on card I can have a more tangible understanding of my money, how much I’m spending and how much I’ve got. However it also means that the banks arn’t making money off those transactions, and as someone at the event said they actually incur a small fee if we withdraw money and pay by cheques.

3. BUY LOCAL, LESS AND BETTER – This year I am going to strive to buy less stuff. The stuff I do buy I want to be of a higher quality, ethically produced, by ethical companies, and try and support my local businesses more and not take the easy (less tasty) options. Its really important to treat yourself once in a while and I recently read Amisha Ghadiali (Ethical fashion guru) blog post where she has some sound advice;

‘Try and set a limit for how many things you can buy a year. Make it the right number for you, think of how many things you usually buy every month or year and then take off at least a quarter.’

Also our everyday decisions can really have an effect. I’m trying not to think of these as resolutions, but more as a theme for the year. This way I hope it will feed into my everyday life easier, rather than being a list of things I need to do, but inevitably wont. It’s going good so far. I’ll blog my progress.

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