experience based design

A patient-led NHS is easy to say but hard to do. In our Experience Based Design (EBD) project we brought together the best approaches from design and combined them with cutting-edge thinking in innovation to put the ideas and aspirations of policy-makers into practice at the frontline.

In the project we worked with Luton and Dunstable Hospital to develop the Experience Based Design toolkit to scale patient-centred approaches throughout the NHS and transform health care services. The EBD toolkit is being rolled out nationally to NHS Trusts across the country. The toolkit builds productive and collaborative relationships between patients and frontline staff and harnesses the power of service user experiences to transform health care.

Back to stories & ideas