designing services that are streamlined and fit for purpose
Using design to create or improve services makes great user experiences. It can ensure that services are fit for purpose, lean and efficient, and identifies new opportunities for revenue streams. thinkpublic service design helps you co-ordinate people, infrastructure, communication and materials to make the best service possible. If you understand the needs of your user you can cut out inefficiencies and parts of the of the service that may not work.
how we do it
We use ethnographic and design research to help gain a deep understanding of the experiences, ideas and resources of users and staff. Using these insights in co-design workshops and events, we draw on the creativity of a range of stakeholders to co-design new or improved services. We then provide design support to prototype and test new service ideas, taking an iterative approach to maximise creativity and minimise risk. This leads to a business case and service blueprints for ideas to be funded or implemented.
We look at problems with fresh and creative eyes to offer insight and innovation for the transformation of services.
thinkpublic spent a day shadowing Jeffrey, a child protection social worker, as part of Safeguarding 2.0. The project looked at how web technologies could help in safeguarding children.
contact us
If you’d like to learn more about our service design and improvement work and discuss how we can help you, please contact Deborah Szebeko at deborah@thinkpublic.com
