Designing Public Services
by Paul Thurston
Chapter from Designing Services with Innovative Methods
Edited by Satu Miettinen and Mikko Koivisto
Bringing User Experience to health care Improvement: The Concepts, Methods and Practices of Experience Based Design
by Paul Bate and Glenn Robert
This book describes the principles of the Experience Based Design approach and shares learnings from thinkpublic’s pilot project at Luton and Dunstable Hospital.
Good: An introduction to ethics in graphic design
by Lucienne Roberts
thinkpublic is featured in a new publication by AVA Publishing.
The book aims to ‘set out a basis for designers, educators and students to consider the values and the potential of the profession’and features many other exciting figures from the design world, including Ken Garland and Dan Eatock.